Privacy Policy.

Who we are

Lougher & Co is a trading name of Philip Lougher Ltd, registered in England and Wales with company number 17433412. We are the data controller for the personal information covered by this policy.

For privacy questions or to exercise your data-protection rights, contact us at hello@lougherandco.com.

Information we collect

We collect information you provide when you request a property assessment, submit a land enquiry, contact us or discuss our services. This may include your name, email address, telephone number, property postcode, land location, site description, planning history and the information you choose to share with us.

When you use the website, we may also collect technical information such as your IP address, device and browser information, pages visited, referral source and interactions with the site through cookies and similar technologies.

How we use your information

• To respond to your enquiry, provide a property assessment and discuss whether our service is suitable for you
• To manage our relationship with property owners and provide agreed property-management services
• To review land enquiries, discuss development potential and coordinate agreed site reviews and land transactions
• To maintain records, protect our business, prevent misuse and comply with legal obligations
• To understand how the website performs and improve its content, usability and marketing
• To measure the effectiveness of advertising and improve how we reach prospective clients

Our lawful bases

We use your information where it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations or for our legitimate interests in running and improving our business. Where consent is required, including for certain non-essential cookies and direct marketing, we rely on your consent and you may withdraw it at any time.

Who we share information with

We do not sell your personal information. We share it only where necessary with service providers that help us run our website and respond to enquiries, including:

• Netlify, which hosts the website and processes website form submissions
• HubSpot, which stores and helps us manage website enquiries and contact records
• Google, which provides Google Analytics for website measurement
• Slack, which provides internal notifications when a website enquiry is received
• Meta, which provides the Meta Pixel to measure advertising and website activity
• Professional advisers, suppliers, contractors and authorities where this is necessary to provide services, protect our rights or comply with the law

If we manage a property for you, we may also share relevant information with booking platforms, guests, cleaners, maintenance providers and other suppliers where this is necessary to provide the agreed service.

International transfers

Some of our service providers may process information outside the UK. Where this happens, we use appropriate safeguards required by UK data-protection law, such as an adequacy decision or approved contractual protections.

How long we keep information

We keep enquiry information only for as long as needed to respond, manage our relationship and meet legal or accounting requirements. We normally review enquiry records after 24 months of inactivity. Records connected with a contract, financial transaction or legal obligation may be retained for up to six years, or longer where required to establish, exercise or defend legal claims.

Cookies and similar technologies

Cookies are small files placed on your device. We use essential technologies needed for the website to operate, along with analytics and marketing technologies such as Google Analytics and Meta Pixel. These help us understand site use and measure advertising activity.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works. You can also manage advertising preferences through your Google and Meta account settings.

Your rights

Depending on the circumstances, you have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to processing, data portability and withdrawal of consent. To make a request, email hello@lougherandco.com.

You also have the right to complain to the Information Commissioner's Office. Details are available at ico.org.uk/make-a-complaint.

Security and changes to this policy

We use appropriate technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, but we take reasonable steps to reduce the risk of loss, misuse or unauthorised access.

We may update this policy from time to time. The latest version will always be published on this page with the date of the most recent update.